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CitationLab

Measurement and reporting

Are you visible, visited or actually chosen?

We connect observed AI answers, website analytics and enquiries in reporting you can use for decisions. You see the scope, changes and limits of the data.

CitationLab C with a radar and magenta dots

A mention, a click and a customer are different outcomes.

Visibility may grow without clicks, and traffic may grow without relevant enquiries. Reports need separate levels for mentions, citations, referrals and business outcomes.

We agree on questions, models and a baseline. Changes to samples and models affect comparisons; unidentifiable visits are not labelled as known AI users.

Illustrative example

Three levels of measurement

Mentions and citations
Referral traffic
Enquiries and purchases
Illustrative reporting levels, without customer figures.

Your deliverables

A focused assignment with clear deliverables

01

Measurement plan

Agree on goals, sample, sources, conversions and data limitations.

02

Distinct reporting levels

Separate mentions and citations from referrals and enquiries. Define Share of Model by sample and period.

03

Actionable priorities

Connect observations to pages and documented changes. Identify next tasks and unresolved questions.

How we carry out the work

  1. 01

    Agree on business goals and data access.

  2. 02

    Document a baseline and consistent measurement.

  3. 03

    Report changes and decide the next priorities.

What do we follow up?

Success means using observed changes for sound decisions without treating visibility as equivalent to revenue.

FAQ

Questions before you decide

  • The report specifies the questions, models and observations included. It is a share within that sample, not every AI conversation.

  • No. Referral and analytics data identify part of it. Unidentified visits and citations without clicks need separate treatment.

  • Not always. We document changes and timing, but models, competitors and other work can change simultaneously.

Measurement and reporting

Define your measurement plan

Show us current reporting and the decisions it should support. We agree on useful scope and data.

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