Privacy Policy

The data controller for personal data processed through our websites and services is CitationLab AS, org. no. 936 548 563, Teksleåsen 64, 3231 Sandefjord, Norway.

For any privacy-related questions you can reach us at post@citationlab.ai.

Contact information you provide voluntarily — such as name, email, phone number, company and message content — when you fill in a form, book a demo, order an analysis or contact us.

Account and usage data if you use the CitationLab AI Monitor platform, including the domains, prompts and competitors you configure.

Technical data collected automatically when you visit our sites, such as IP address, browser type, device information, referring pages and interactions, via cookies and analytics tools.

To respond to enquiries and deliver the services you request — legal basis: performance of a contract or steps taken at your request (GDPR art. 6(1)(b)).

To operate, secure and improve our websites and the AI Monitor platform — legal basis: our legitimate interest in running and developing our business (GDPR art. 6(1)(f)).

To send relevant information and marketing where you have opted in — legal basis: your consent (GDPR art. 6(1)(a)), which you can withdraw at any time.

To comply with legal obligations such as accounting and bookkeeping — legal basis: legal obligation (GDPR art. 6(1)(c)).

We use cookies and similar technologies to make our sites work, remember your preferences and understand how they are used. We use Google Tag Manager and analytics tools to measure traffic and improve content.

You can control or delete cookies through your browser settings. Blocking some cookies may affect how the site works.

We do not sell your personal data. We share data only with trusted service providers that process data on our behalf — for example hosting, analytics, email and CRM providers — under data processing agreements.

Where data is transferred outside the EU/EEA, we ensure an adequate level of protection through mechanisms such as the EU Standard Contractual Clauses.

We keep personal data only for as long as necessary for the purposes described above or as required by law. Enquiry and customer data are deleted when they are no longer needed for follow-up or documentation.

You have the right to access, correct, delete and restrict the processing of your personal data, to object to processing, and to data portability. Where processing is based on consent, you may withdraw it at any time.

To exercise your rights, contact us at post@citationlab.ai. You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet).

We may update this policy from time to time. The date at the top shows when it was last revised. Material changes will be communicated on this page.