Privacy Policy
Last updated: October 27, 2025
1. Introduction
CitationLab ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI search monitoring platform.
2. Information We Collect
We collect information that you provide directly to us, including:
- Account information (name, email address, password)
- Business profile information (company name, website domains, industry)
- Payment information (processed securely through Stripe)
- Usage data and analytics
- Communications with our support team
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and send related information
- Send technical notices, updates, and support messages
- Respond to your comments and questions
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues
4. Information Sharing
We do not sell your personal information. We may share your information only in the following circumstances:
- With service providers who perform services on our behalf (e.g., payment processing, data analysis)
- If required by law or to respond to legal process
- To protect our rights, privacy, safety, or property
- In connection with a merger, sale, or acquisition of all or part of our company
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as your account is active or as needed to provide you services. You may request deletion of your account and associated data at any time.
7. Your Rights
You have the right to:
- Access and receive a copy of your personal information
- Correct inaccurate personal information
- Request deletion of your personal information
- Object to or restrict certain processing of your information
- Data portability
8. Cookies and Tracking
We use cookies and similar tracking technologies to collect and track information about your use of our services. You can control cookies through your browser settings.
9. Third-Party Services
Our service integrates with third-party services including:
- Stripe for payment processing
- Google Analytics for usage analytics
These third parties have their own privacy policies governing their use of your information.
10. Children's Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
12. International Transfers
Your information may be transferred to and maintained on servers located outside of your jurisdiction. By using our services, you consent to the transfer of your information to countries that may have different data protection rules.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us through our support system or email us at support@citationlab.ai.